Cerebrate Business Solutions Pvt Ltd Nerul Mumbai

With expertise in Telecom, Hospitality, Healthcare, BFSI, Entertainment, Automobile, BPO, etc., Cerebrate Business Solutions Pvt Ltd has the edge over others based on a collective experience of over 40 years and is built on processes to deliver results. Cerebrate Solutions comprises of a vast group of analysts, business developers, creative individuals, process engineers, PR analysts, MBAs & research analysts that work towards taking brands to the next level. The bottom-line is we understand the sentiments of our clients and their clients. We don’t merely believe in sentiment analysis or acknowledgement of a complaint as we realise there is more to each conversation. WE LISTEN TO THAT. At Cerebrate Solutions, we believe in listening to every conversation in detail to gain insights that help brands in making a right and efficient decisions, prevent a crisis and improve products/services that ultimately benefit brands in maintaining a favourable online presence, build better brand visibility and increase sales. Equipped with the most updated tools on digital media, our analysts indulge in extensive online coverage, TAT based processes and qualitative inferences. We stress on meeting SLAs, customised responses, qualitative analysis and converting detractors into happy customers. Customer satisfaction is the motto of every brand. Having irate customers rant on digital platforms is a nightmare for these brands. Getting insights out of these conversations is an expertise that we excel in. With a combined experience of 40+ years. Having catered to verticals like FMCG, Telecommunications, BFSI, we have a strong background and understanding of how the process for each vertical works. We have a 24*7*365 setup with experts going through every conversation. It’s not just about classifying a conversation, but it’s about how the brand can improve their strategies using the inference provided by our experts. Being a process-oriented team, we follow a TAT of 10 minutes to respond to a customer, and these replies are not automated. Having worked with the best ORM/CRM tools, the output is never going to be an issue.