Masuma Facility Services Pvt. Ltd.
P & T Colony, Mumbai

10 YearsExperience 57% ResponseRate

Services Offered: Domestic help services,  Patient care services 

+912249428590 (Call - for Service Enquiry)


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Ratings & Reviews of Masuma Facility Services Pvt. Ltd.

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4.2 51 Reviews
  • 33 Excellent 5
  • 9 Good 4
  • 2 Average 3
  • 0 Bad 2
  • 7 Very Bad 1
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Nirish 13 Jul 2021 Domestic help services

Worst possible service experience from the agency. The maid suggested worked for 7 months and then left the job. As per the agreement the agency had to provide with a replacement maid; but they failed to provide the same for over a month; and are not refun

Rhea Karamchandani 05 Mar 2021 Domestic help services

Very instant and grt service offers

A User 15 Jan 2021 Domestic help services

Masuma facility services is very well the masuma facility too good provide But I m interested in masuma facility maid agency bcz your service is very first then full replacement is true

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PLEASE READ THIS PAGE CAREFULLY. IF YOU DO NOT ACCEPT THE TERMS OF USE STATED HEREIN, DO NOT USE THE WEB SITE AND ITS SERVICES. BY USING / ACCESSING THE WEBSITE –, YOU ARE INDICATING THAT YOU ACCEPT THE TERMS OF USER AND YOUR ACCEPTANCE IS BOUND BY THE PROVISIONS OF THESE TERMS OF USE, INCLUDING ANY UPDATION / REVISIONS MADE THEREIN. THESE TERMS OF USE, INCLUDING PRIVACY STATEMENE AT ITS DISCRETION. THE COMPANY DOES NOT HAVE ANY OBLIGATION OR RESPONSIBILITY TO INFORM OR INTIMATE YOU IN ANY MANNER, DIRECTLY OR INDIRECTLY, OF THE POSTING ONCE UPDATED OR PRIOR TO SUCH UPDATION. YOUR USE OF THE WEBSITE (DEFINED BELOW) FOLLOWING ANY SUCH MODIFICATION CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE TERMS OF USE AS MODIFIED. ANY ADDITIONAL TERMS AND CONDITIONS, DISCLAIMERS, PRIVACY POLICIES AND OTHER POLICIES APPLICABLE TO GENERAL AND SPECIFIC AREAS OF THIS WEB SITE OR TO PARTICULAR CONTENT ARE ALSO CONSIDERED AS TERMS OF USE. YOU SHOULD VISIT THIS PAGE PERIODICALLY TO REVIEW THE TERMS OF USE, BECAUSE THEY ARE BINDING ON YOU. THE TERMS “YOU” AND “USER” AS USED HEREIN REFER TO ALL INDIVIDUALS AND/OR ENTITIES ACCESSING THE WEB SITE FOR ANY REASON.  All the requirements of companies act 2013 and the rules made thereunder relating to registration of the company under section 7 of the act and matters precedent or incidental there to have been complied with the said records have been properly prepared. Signed by the required officers of the company and maintained as per the relevant provisions of the companies Act 2013 and were found to be in order. These Terms of Use include the Privacy Statement (https://www. /privacy-policy-2) which is incorporated into these Terms of Use by reference.  1) Our charges for the placement of the maid is ‘One month salary’ of the maid plus GST 18% will be extra 2) Replacement period of the maid will be 6 months from the date of joining of the first maid with unlimited replacements, but if for any reason the client wants to cancel the contract no refund will be made. 3) During the 6 months of replacement time, if you wish to cancel the contract for any reason, the service charge/recruitment fees paid to us will not be refunded 4) The amount paid to us at the time of joining is the recruitment charges/service charges of finding a maid for you. The salary of the maid starts from the day he or she starts working and needs to be paid on a monthly basis directly to the maid. 5) The client undertakes to notify immediately upon agreeing to hire a candidate introduced by 6) An invoice will be sent to the client upon commencement of employment and the placement fee is payable immediately on or before the date of joining of the candidate 7) Introductions are strictly confidential. If introduces a candidate that the client then introduces to a third part, who hires the candidate on either full time or part time, the client agrees to pay the placement charges 8) While every endeavour is made by to introduce satisfactory candidates to the client, it is the responsibility of the client to satisfy themselves of the suitability of an applicant before hiring them. If required the client may arrange medical examinations of the candidate prior to hiring them. will assist and help wherever possible to facilitate the process 9) Prior to the placement of the maid, the client has to give us the ‘job description’ of the type of work the maid needs to do and the salary offered. The client cannot make the maid do anything outside the job description nor reduce the salary of the maid. If the maid leaves because the client asked her to do anything outside the job description or due to reduction of salary then will not replace the maid and neither refund the placement charges paid by the client 10) In case you do not like the maid or maid left job for some reason, kindly give a notice of 15 days before you release the maid so that we can find a better quality maid for you.The maid which has been sent for replacement cannot be offered less salary than the first maid. Also the job description or work required to do by the maid cannot be changed by the client. In case you wish to release the maid or the maid leaves the job and you wish to take a replacement, you need to clear the salary dues  in favour of ‘Masuma Facility Services Pvt Ltd’ of the previous maid before a replacement is sent. In case the salary of the previous maid is not cleared, we will not be sending a replacement. 11) In case the maid is absent because she is unwell/family emergency, no replacement will be given if the maid promises to join back as soon she is healthy/fit for work. In case the maid does not join back within 10 days, you can ask us for replacement. 12) We strongly suggest that the client doesa POLICE VERIFICATION of the maid.This ensures that the maid is free of any criminal charges in the past. At any given point of time if there is any crime done by the candidate (Civil or criminal), would not be responsible for the same. 13) Since the salary expectation of maid keep changing it might not be possible to find a maid in the same salary as your previous maid in case of replacement. No refund claims will be entertained if you cannot revise your salary budget according to on-going market rate. However we will try it level best to try and find a new maid in same salary. 14) If the maid asks for his/her salary in advance, it is entirely the clients decision to give him/her an advance salary. In case the maid leaves and you have paid excess salary to him/her, will not be responsible to retrieve/refund the same 15) If the invoices are settled and due to any reason the candidate resigns then a free replacement will be provided as mentioned above. Usually the time taken for the replacement is 15 days but it may vary depending on the availability. In case of an unlikely event of we not able to give you a replacement within 15 days and you want to cancel the contract, a credit note will be issued of the entire amount that you paid to us which you can use for any services in the future. 16) The client will check the bags, purse or any other thing that the maid is carrying before the maid enters the home and before the maid leaves the home. 17) The client agrees that the maid will be not be tortured, harmed mentally or physically.Also the client cannot increase the work or reduce the salary of the maid other than what was discussed during the interview. If the maid leaves due to any such reason, will not replace the maid and neither refund the placement charges paid by the client 18) will not be responsible if you choose to give any advance salary or goods to the domestic help 19) The payment has to be made in favour of ‘Masuma Facility Services Pvt Ltd’ 20) All solicitation are subjected to Mumbai Jurisdiction only.

Domestic help services For Children Aged Less than 6 months,7 - 12 months,1 - 3 years,4 - 6 years,More than 6 years Tasks Done By Maid Gardening Cuisine Bengali cuisine,Continental,Jain Food type Veg,Non- Veg,Both Gender Male,Female Language spoken English,Hindi,Tamil,Telugu,Marathi,Gujarati,Bengali Free Replacement Provided Yes

Contact Information

Contact Person Abdul Ali
Shop No. 38, 1st Floor, Patel Building, Near Railway Ticket Shop, Patel Building Fathak, P & T Colony, Mumbai - 400102
Working Hours
  • Monday - Saturday : 10 AM - 8 PM

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