The term "Platform" used in this document refers to the website (being www.sulekha.com), mobile apps and / or any other services offered / to be offered by Sulekha.
Sulekha is one of India's largest digital Businesses and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetisation Platform. Your user identity information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only.
We do not sell or rent personal information except that in case you are a user of our need fulfillment services, your personal information shall be shared with Sulekha's customers / advertisers / need providers and you shall be deemed to have given consent to the same.
As is common in the industry, Sulekha uses the technology of cookies and site log files to monitor user registration, to recognise registered members when they revisit the site and to track site usage. Our ability to identify you as a registered member allows us to customise the Sulekha experience and to protect your personal information based on your account settings.
Further, Sulekha's customers / advertisers / need providers who are listed with us, may call you, based on the query or enquiry that you make with us, enquiring about any:
Sulekha takes your privacy very seriously. However, there may be times when we need to disclose your personal information to third parties.
Sulekha reserves the right to share recordings of all phone calls made between: [a] any user and Sulekha; [b] any service provider and Sulekha; [c] any user and service provider of Sulekha through UVN, to legal, accounting or other advisors that provide professional services and / or who assists us in training, quality monitoring and quality enhancement of our services to the user and / or service providers. You hereby grant your irrevocable consent to Sulekha to share such call recordings to third parties for such purposes. You further disclaim and / or abandon any right to sue Sulekha in relation to the same. Such third parties shall be bound by strict confidentiality agreements which limit their use of such information.
The third parties with which Sulekha shares your personal information shall be bound by strict confidentiality agreements which limit their use of such information. In addition, Sulekha may share your information to send direct mailers or complimentary coupons / offers to a mailing agency to process postal mailing. Again, such an agency would be bound by strict confidentiality agreements that limit their use of such information
Sulekha reserves the right to provide aggregate demographic information of its member base to advertisers and others so as to attract pertinent advertisers to advertise on Sulekha. We do not shared personal information of individual users with advertisers.
It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.
Sulekha is committed to ensuring and enforcing a safe and friendly online community space for all our members. To this effect, we have come up with a policy on abuse that we would like all our members to be aware of. These rules govern the use of this Platform and its product / service offerings and we would like all our members to cooperate in complying with these rules so that everyone can have a pleasant experience.
Uploading copies of copyrighted material as a whole or in part on Sulekha.com without explicit permission from the copyright owner shall be deemed to infringe on the copyright and this applies to materials such as text, images, music, movies, games, and other software in digital and analog format. Sulekha.com reserves the right to immediately delete such material without prior permission / consultation from the member. If you suspect that an image submitted to Sulekha.com is copyright protected and has been used fraudulently, please contact us immediately or send us an email to member relations.
The Platform is always reaching out to a wider audience by showcasing the best of our member contributions. However, in doing so, we will not allow to be uploaded anything on the site that we think could be potentially endangering or is inflammatory or embarrassing to our members. It also helps members to be aware of certain things in the interest of their safety.
In keeping with the provisions prescribed in the Information Technology Act 2000 and Rules made there under and as amended from time to time, the name and contact details of the Grievance Officer are provided below:
- The Grievance Officer,