I sought advice from an agent named Pradeep, who, unfortunately, lacked knowledge about phones. Despite specifically asking for a phone with good battery life, I was recommended the Tecno phone. Within one day of purchase, I encountered issues with battery drainage and heating.
When I approached the service center, they claimed everything was okay, despite the evident problems. It's disappointing that Pradeep did not provide accurate information, and it seems he is more interested in securing incentives than building trust in customer relationships. What's more concerning is his refusal to acknowledge any fault.
I strongly caution others against trusting Pradeep's advice at this shop. The lack of accountability may harm the shop's reputation, and it would be wise for the owner to take corrective action to avoid losing customers.