My experience is that Microtosh is that it is a scam operation that calls people at random and tells them their PC's and laptops have viruses when they do not. If you have any idea of getting a refund from this scam, good luck. They will drop you like a rock and not even respond to emails. I have filed a complaint with the FBI's Internet Computer Fraud division. I probably won't get Microtosh to give me my often promised refund, but at least I will have the satisfaction of doing them as much harm as I can.