Baselius Outsourcing Solution Services Pvt. Ltd. Lal Bangla Kanpur

BOSS is the fastest growing Business Process Outsourcing (BPO) services provider in India. We manage customer care services and back office processes for leading global organizations in the domains of banking, insurance, financial services, travel, technology, telecom and retail. Our services include customer care, technical support, data conversion, collections, telesales, transaction processing and other value additions. Our infrastructure investments ensure reliable operations, a seamless experience for our customers and peace of mind. The work force is highly reliable and delivers world-class quality and ensure s rapid delivery of service. State of the art Call center technology enabling customer care executives to seamlessly transition between call types automatically. Critical Computer Telephony Integration and Interactive Voice Response systems regardless of the customer’s PABX, ACD, computer or database are being used. We deploy the best of TDM/VOIP based telecom infrastructure with various redundancies at every critical juncture to provide uptime commitments of over ninety- nine percent. Faster Implementation: We deliver a high-availability network that cuts ramp up time from weeks to days. Web-based tools accelerate the development of wizard-driven front-end screens that bring agents up to speed quickly. TDM/Voice over IP (VoIP) technology supports a converged voice and data infrastructure, which reduces configuration time while cutting.