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indu 06 Oct 2012

I visited the store on the 6th October for buying curtains for all the rooms for our new bungalow and also look at wallpapers, mattresses and other furnishings. The salesperson who showed me the curtains was one Mr. Imraan. We began on a good note and I chose the first couple of curtains for the house very quickly. Then I called my architect for some color schemes. Mr Imraan obviously listened to my conversation. After that he asked me if I had been to Bharat Furnishings with my architect. I said - Yes. After that things stated going downhill. He told me that architects have tie-ups with shops so my architect would not allow me to buy from Yemajee. I told him that was not so. He did not say anything but after that I was ignored for about 40 minutes after being informed that they were busy with new customers. My husband and kids came over to the shop so that we could shortlist the materials. Nobody attended to us. Finally, when I asked Mr. Imraan, he allocated some new guy to us. The new guy did not know what to write down when we told him to note down our preferences. So we wrote it down. Mr Imraan came running and shouted at the other guy for letting us note down the fabric details. He said that unless we were ready to finalize it that very minute, he would not tell us anything else. Not even how much fabric would be needed. I did raise it with Mr Rahul and walked out of the store. But I am very very disappointed with the entire experience. I realize that my business would not have been BIG by their standards but to harass a customer this way is really not done. I will forever carry this negative experience with me.

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Address
M.G. RoadCamp, Pune - 411001 Landmark: NEAR  State Bank of India

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