Perfect Works Tiruvottiyur Chennai

Executive Summary will provide computer and technical consulting (repairs, networking and upgrade service) to local small businesses as well as home PC users. The company will focus on marketing, responsiveness, quality, and creating and retaining customer relations. 1.1 Objectives To provide the best service available to the community at an affordable price. To generate substantial market share so that PC Repair is a common name. To generate customer satisfaction so that at least 70% of our customer base is repeat business 1.2 Mission Our goal is to set the standard for on-site computer solutions through fast, on-site service and response. Our customers will always receive one-on-one personal attention at a very affordable price. Our customers will receive the highest quality of customer service available. Our employees will receive extensive training, a great place to work, fair pay and benefits, and incentives to use their own good judgement to solve customers' problems. 1.3 Keys to Success Establishing a brand identity and generating brand recognition through marketing.  Responsiveness: being an on-call computer paramedic with fast response time. Quality: getting the job done right the first time, offering 100% guarantee. Relationships: developing loyal repeat customers--retainers.